- When will published per-provider pricing be available?
- We are running a small rural design-partner cohort (home log days by text, pre-visit summary). Published add-on menus follow once those workflows are locked.
- Will there be a Critical-Access discount?
- We expect CAH and FQHC economics to matter in rural add-on menus, but we are not quoting every pack until the design-partner cohort validates home-log days, brief content, and coordinator workflow. Start on the $49 base or join the cohort while we finish that work.
- Is Helose actually eligible for RHT Program funding?
- Section 71401 of P.L. 119-21 includes "consumer-facing, technology-driven solutions for the prevention and management of chronic diseases" and a separate "technical assistance, software, and hardware for IT advances" line as permitted uses. Helose maps to both. One open question CMS has not yet clarified: whether RHT funds may cover recurring SaaS opex vs one-time capex. We recommend confirming with your state HHS office before committing the line item. If your state pre-approves, we provide the eligibility documentation package.
- What counts as a provider seat?
- A named clinician (MD, DO, NP, PA) who signs a clinical action drafted by Helose. Coordinators, MAs, billers, and front-desk staff use Helose at no additional cost; you pay only for the clinicians who sign.
- Do you charge per text or per log reply?
- No per-text metering on the base plan. Add capacity for more providers, briefs, or message volume when you need it.
- What if our clinic is too small for a paid tier?
- Start on the $49 base plan. Solo rural providers run texts + briefs on their real panel. When you need more briefs, seats, or message volume, add capacity or join the design-partner cohort at Network scale.
- Can we get an annual contract discount?
- Annual terms will be part of published rural pricing. Network contracts are quoted with custom terms today.
- Do you take percent-of-collections or risk-share?
- Not today. Per-provider seats are the publicly stated structure. State transformation projects with risk-share components are quoted at the Network tier.
- How does the free tier work with PHI?
- BAA is signed by click-through at signup before any data moves. The free tier runs on your real panel with production texting and briefs, capped at 50 briefings per month. Paid annual contracts come with a counter-signed BAA on Helose letterhead.