- How does the free trial work?
- Every segment can try 2 weeks for free on your real panel. BAA is signed by click-through at signup before any data moves. Production texting and pre-visit summaries, not a sandbox. When the trial ends, you move to the published base plan ($99/month for functional/integrative medicine and weight-loss, $49/month for rural) or add capacity packs. Paid annual contracts come with a counter-signed BAA on Helose letterhead.
- What is included in the base plan?
- After the trial, the base plan runs production texting and pre-visit summaries on your real panel. Add provider seats, summary packs, or message volume when you need more capacity.
- What counts as a provider seat?
- A named clinician (MD, DO, NP, PA, ND) who signs a clinical action drafted by Helose. Coordinators, billers, and front-desk staff use Helose on the base plan at no additional cost for the included coordinator seat; add more clinical seats when your panel grows.
- When do usage add-ons apply?
- Add capacity for more providers, briefs, or message volume when you need it. We quote add-ons at signup or when you scale, no surprise per-text metering on the base plan.
- Can I get a discount for an annual contract?
- Two months free on an annual contract at the base tier. Multi-site contracts are quoted with custom terms.
- How is this different from Adherix or Omada?
- Adherix focuses on GLP-1 drift SMS. Omada runs payer/employer coaching. Helose uses your practice number and your visit plan and a summary that covers injection-week replies, silence gaps, and lifestyle items from the chart, not a third-party app patients must install.
- Can we run Helose on a hybrid FM + GLP-1 panel?
- Yes. Same Base tier and coordinator-included pricing. Functional-medicine workflows (supplements, lab prep) and weight-loss pulses share one thread and one brief.
- Does Helose titrate GLP-1 doses by text?
- No. SMS is logistics and symptom check-ins (1 to 10 scales). Clinical management stays in the visit.
- What is not included in Base pricing?
- Custom EHR connectors outside the shipped list, SSO, and dedicated rollout support sit at the Multi-site tier.